OneClick · 2023 · Workforce SaaS

Helping OneClick stay the category leader in Chick-fil-A shift management.

OneClick, the category leader in shift management for Chick-fil-A restaurants, needed to upgrade a clunky MVP interface to stay ahead as competitors entered the market. I redesigned the product through Product Forward, from workshops and research to high-fidelity designs, and created a design system to keep the interface consistent as it scaled.

0 → 1
design system built for scale: UX Lead
Product Forward (Agency): 2023
handed over to engineering
Role: UX Lead, Product Forward (Agency)
Team: Design + PM + 1 engineering lead + 2 business stakeholders
Tags: Design systems · Workflow design · Product maturity

OneClick is a shift-management platform for Chick-fil-A restaurant teams, and it was the leader in its category. As more products entered the market, its interface had become clunky, and the poor UX was starting to impede growth. OneClick needed to upgrade the product to stay in the lead, and I worked on the redesign through Product Forward.

The challenge

An interface that was holding back a category leader.

OneClick's MVP interface had supported its early growth, but it had become clunky as the product expanded, while new competitors were entering the market. The redesign had to bring the experience up to the standard of a market leader and give the team a foundation that would stay consistent as the product scaled.

Approach

A research-led redesign, and a design system to support scale.

The work started with workshops and research, including empathy mapping, personas and scenarios, and a user journey map, which informed a new information architecture. From there, it moved through sketches and low-fidelity wireframes to a moodboard that set the visual direction, and then to high-fidelity designs.

I also created OneClick's design system, so that the interface would stay consistent as the product and the team grew.

OneClick dashboard after redesign — Dashboard: dense information without hierarchy became a clear path to the day’s decisions.

Dashboard: dense information without hierarchy became a clear path to the day’s decisions.

OneClick team management after redesign — Team management: a simple list of staff became a structured management system.

Team management: a simple list of staff became a structured management system.

OneClick shift creation after redesign — Shift creation: a single long form was redesigned into a clearer, step-by-step flow.

Shift creation: a single long form was redesigned into a clearer, step-by-step flow.

“The design system gave OneClick a foundation for consistency as the product scaled.”

Outcome

A redesigned product and design system, handed over to engineering.

I handed the designs and the design system over to engineering and supported the team through implementation, providing design input on the edge cases that came up along the way.

OneClick break manager after redesign — Break manager: an edge case that had been designed like the main flow now has its own focused interface.

Break manager: an edge case that had been designed like the main flow now has its own focused interface.

OneClick task checklists after redesign — Task checklists: free-text fields became structured, repeatable operations.

Task checklists: free-text fields became structured, repeatable operations.

OneClick team wallet after redesign — Team wallet: financial data that appeared without context is now organised so managers can understand it at a glance.

Team wallet: financial data that appeared without context is now organised so managers can understand it at a glance.

Reflection

Creating the design system alongside the redesign gave OneClick a foundation that could grow with the product. Staying involved after handover meant engineering had design input on edge cases as they came up during implementation.